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This terms & conditions written by Viet
Value Travel Co., Ltd. It applies to all
people who made travel booking to
website
www.traveltohalong.com that belongs
to Viet Value Travel Co., Ltd. Once you
have your booking with Viet Value Travel
Co., Ltd, you are agreed with below
terms of service. If you do not agree
with those terms, please don't use any
of our travel services.
Cruise Cancellation & Cancellation
Fee
All cancellations must be received in
writing, sent to us via fax or email.
The following rules apply for
cancellations:
More than thirty (30) days prior to
departure:
The total deposit paid to us (20% or US$
100) less the administrative fee in
accordance with canceling advanced
arrangements, will be valid for one (1)
year from the date the deposit was
received. During this time (365 days)
the amount can be applied to other tours
and services. After one (1) year the
deposit amount is forfeited.
Less than Thirty (30)
days prior to departure:
Complete forfeiture of deposit, due to
hotel charges we incur for guest
no-shows.
Children Policy
Children under 12 years are generally
granted a reduction of 30% of the tour
price, provided that they are
accompanied by at least two full-paying
adults and stay in the same room. An
extra bed is fully charged as an adult.
Deposit & Payment
Full payment is required & applied to
all hotel's bookings.
A deposit of 20% of the tour price per
person plus bank charges (credit
card/bank transfer processing fees) is
required upon confirmation of your
booking (If this amount is less than
US$100, a US$100 per person deposit will
apply). Once a deposit is received it is
understood that you have read,
understood and accepted all our Terms
and Conditions .
The remaining balance of the tour price
(80%) is due no later than 30 days of
tour departure. Otherwise cancellation
rules will apply.
Unused Services
No refunds or exchanges can be made with
respect to accommodation, meals,
sightseeing tours, transport or any
other services, included in the tour
price, but not utilized by the tour
members.
Travel documents will be compiled after
the deposit has been received and are
sent two or three weeks prior to
departure. These documents will be sent
via email, and should be printed out by
participants and retained as a receipt.
Responsibility
All possible care is taken to ensure
that our suppliers maintain the highest
possible standards. However, we are not
responsible in any way for problems,
however they arise, that result from the
booking of services we do not directly
control.
Viet Value Travel, its subsidiaries,
affiliated companies, servants or agents
shall not be responsible or become
liable in contract or tort for any
injury, damage, loss, delay to person or
property, additional expenses or
inconvenience caused directly or
indirectly due to any events beyond our
control.
Refunds
At Viet Value Travel, you do not have to
pay for anything you do not get as we
have committed with you while making
your reservation. Moreover, any kind of
fault services under our control will be
refunded to customers. Please do let us
know if you are in one or all of cases
below:
Validity
This information is valid at the time of
publication but is subject to change
without prior notice. However, should
any changes occur, they will be posted
on the website immediately. However,
should the Terms and Conditions change
after the deposit is paid, the Terms and
Conditions under which the deposit was
paid shall apply.
Last update: 10th January 2008 |
